Cleaver Skype, Business Online Dial Plan Solutions - If you have accomplished all the above and if still voice mail for customers hosted in o365 does no longer work then you can comply with the instructions further below in step four and step five in this text to troubleshoot further. I have listed beneath some acknowledged reasons why calls to voice mail would commonly fail even if all of the vital configurations were finished efficiently.
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" from lync powershell you'll notice that the hostedvoicemail attribute is ready to authentic however the hostedvoicemailpolicy characteristic is "blank". If you are the use of a international hosted voice mail policy then this attribute will always be "blank". This simply means that the fe server will use the worldwide hosted voice mail policy settings for this consumer.
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If putting off the static path resolves the problem and also you insists which you want a static path then you have to alternate the url of the provider that you are the use of the static route for. You cannot use the identical sip domain you have got in lync for some other service like video conferencing which calls for a static path. If you want to use both a third celebration video conferencing provider and um on-line then the convention url’s of the video conferencing service must now not be the same as their default sip area.
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Once you have got completed all the above your step three is whole and the on premise lync environment ought to now be configured completely to work with o365 for unified messaging. At this factor calls to voice mail for person mailboxes hosted in o365 trade should begin working. If they aren't you may continue similarly to the underneath segment of this report for more useful records.
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At the resulting page verify the sip address of the consumer and ensure its correctly populated. (The sip address of the person have to be precisely identical as the sip uri that he uses to login to lync patron).
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Critical: the domain name that has been entered inside the company field has to be an authoritative/time-honored exchange area in o365. You could test if the domain entered by using the consumer is an authoritative domain or no longer with the aid of checking the o365 portal or through connecting to change on-line powershell and running the command get-accepteddomain.